I have been in the IT industry for 20 years, and have collected a large assortment of skills and experience, some of which are quite deep.

With a degree in computing, my technical background is very handy when using the technology and tools required to do my job. Also, I can do techspeak with the programmers.

I have been in the business long enough to appreciate the reality and complexity of the software development process.

Broadly, I have the following skills:

  • Writing — Writing the words to in manuals, online help, websites, brochures, press releases, newletters, etc.

  • Editing — Coordinating the material written by business analysts and editing them into user documentation. Outlining the overall structure of the content and identifying gaps.

  • Graphic design — Making the pictures that complement and enhance the words. I also design and create banners, posters, flags, presentations, icons, logos, business cards, company documents, etc.

  • Screen design — Arranging controls in a screen such that it flows with the mental process of the user.

  • Database reporting — Developing database reports using Crystal Reports, SQL Server, Microsoft Access, etc.

  • Training — Developing training courses and training materials, including trainer materials (presentation, notes, handouts), training workshops, training manuals, exercise workbooks, etc.

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